Emerald Facility Services is one of the leading Window, Industrial and Daily Office Cleaning companies in Ireland. We employ over 500 staff across our three departments. Our ethos is to employ a respected staff of managers and cleaners that is essential to the consistent delivery of high quality cleaning services.

We’re dedicated to building a highly trained, trusted and professional cleaning team to achieve the highest levels of professionalism and success. We care about our staff, our clients and our services.

Continuous Improvement

The Emerald Facility Services commitment to Continuous Improvement is demonstrated by our policy to undertake thorough contract reviews on all major accounts. The reviews carried out by our independent project manager and are aimed at improving the level of service offered to existing customers throughout the contract life.

We continuously strive to improve our service offering by being proactive in our approach to our clients and carrying out continuous dialogue and communications with our clients. Below are the methods we use to achieve this goal.

Help us to help you!

It is our responsibility to provide the best service we can to our customers; we welcome your help in doing this by making any comments, suggestions, or complaints about the service you receive. You can do this by completing a customer survey or by contacting our Customer Services team at the address below:

info@emeraldfs.ie

Lshiels@emeraldfs.ie

sarah.irwin@emeraldfs.ie

Continuity of Service

Emerald Facility Services can guarantee that in the event of a technical resource failure or a natural/man-made disaster such as rail/bus strike or other we can deliver a temporary cleaning service within 24 hours to all sites.

Emerald Facility Services have a number of experienced fully trained teams who are equipped with transport and can be directed to cover for unexpected absences.

Emerald Facility Services have 28 mobile teams throughout Ireland and one of these teams would be deployed to the relevant area in the event of an emergency.