Our Team

Our Senior Management Team

Good leaders motivate, inspire, guide and enthuse others in the organisation to meet and exceed its goals. Good leaders make decisions with and for stakeholders, taking into account their needs, and they see the big picture without losing sight of the details.

As our business is family owned our Chief Executive Officer (CEO), Alan Ward plays a vital part in our day to day business and our Senior Management Team elicit the best from our organisation’s most valuable asset - our human resources to serve you the client with a high standard of service at all times.

Alan Ward, CEO

Alan is a qualified chartered accountant with over 6 years experience working in practice before joining Emerald FS as Finance Director in 2009. Alan's role within the company has evolved over time and he is now the CEO of the company.

Alan works closely with clients in providing excellent service delivery. With his strong attention to detail, Alan supervises costing of new and existing contracts ensuring that clients receive cost efficient proposals, an excellent standard of service delivery and that all work is implemented within budget.

Ken Lyons, Chief Operations Officer (COO)

With over 25 years’ experience, Ken has grown and developed the window cleaning and industrial cleaning aspects of the business. Ken’s expertise is in key client management and the management of cleaning projects for specialised industrial and manufacturing facilities across Ireland.

Ken is passionate about delivering a superior level of customer service and is in regular contact with clients to ensure client satisfaction is met. Ken is also the Health and Safety Manager for Emerald FS ensuring best practice is met by Emerald FS across the industry.

Katherine Kelly, Director of Cleaning

Katherine has over 20 years’ experience in the cleaning industry and is responsible for business development in Emerald FS. A meticulous individual, Katherine is responsible for the running of the daily office cleaning department and works tirelessly to ensure the highest standards are met by all supervisors and operatives.

Katherine is passionate about enhancing the customer experience and developing strong customer relations and delivers on this through regular communication with customers.

Katherine keeps informed with industry initiatives to ensure processes are continually reviewed and improved.

James Sheridan, Operations Director

James is responsible for maintaining and implementing our gold standard health and safety policies with a particular emphasis on our highly specialised window cleaning service.

James has an extremely hands-on approach to operations and with over 30 years’ experience in the cleaning industry James has worked his way up through every level of the business and therefore has extensive knowledge on all aspects of the cleaning sector.

James has developed strong client relationships and is committed to providing a superior quality service and “going that extra mile”.

Veronica Dignam, Daily office Cleaning Area Manager

Veronica has worked for Emerald Facility Services for the past three years. Veronica has previously worked in a similar role within the industry.

Veronica has vast experience in setting up and running cleaning service for corporate accounts, Public and Private Clinics and healthcare and government clients.

Ciara Mooney, Daily office Cleaning Area Manager

Ciara has worked for Emerald Facility Service for over two years, during this time Cara has been responsible for the setting up and running of a number of high profile cleaning contracts for Corporate Ireland.

Ciara’s previous roles included customer service and client interaction and Ciara has brought these skills to Emerald Facility Services.

Jozef Balaz, Area Manager Window Cleaning Division

Josef is highly experienced in all aspects of window cleaning and brings his vast knowledge of cleaning to client assignments. Josef works closely with clients to understand their individual requirements and utilising his knowledge and experience ensures that client objectives are met.

Josef has worked with Emerald Facility Service for more than ten years and during that time has been responsible for overseeing some of our biggest projects.

Michael Carroll, Area Manager Window Cleaning Division

Michael is new to the Emerald team but brings with him a variety of knowledge from previous Supervisory roles. Michael works closely with Josef, James and Ken to ensure a quality service is delivered to our clients.

Mick Daly, Area Manager Industrial Cleaning Division

Mick is highly experienced in the area of industrial cleaning and brings his vast knowledge of cleaning to client assignments. Mick works closely with clients to understand their individual requirements and utilising his knowledge and experience ensures that client objectives are met.

Mick’s down-to-earth style provides his clients with a practical approach to their cleaning requirements. Mick has a dedicated specialised Industrial team of operatives that carry out a consistent service delivery.

Patricia Higgins, Accounts Manager

With over thirty years’ experience in finance, Patricia is responsible for credit control in Emerald FS. Patricia is available to clients to answer invoice queries, issue statements and provide general customer support.

Patricia’s friendly and knowledgeable approach to credit control queries ensures our customers receive an efficient and professional service.

Theresa Byrne, Operations Manager

Theresa is responsible for managing the operations, ensuring the smooth running of all cleaning divisions within Emerald Facilities Services.

Theresa has over 23 years’ experience and works very closely with Ken Lyons and James Sheridan to ensure the job planning and co-ordination that clients require are not only met, but also exceeded.

Her personable approach means she engages with clients in a relaxed and friendly manner providing excellent standards of customer support.

Luke Shiels, Operations Co-ordinator

A graduate of IT Tallaght with a BSc in Accountancy, Luke co-ordinates operations in Emerald FS and works very closely with Theresa Byrne to drive the operations forward.

Luke supports the area managers, supervisors and operatives on a daily basis to ensure all labour, plant and equipment are in place to carry out assignments.

Luke regularly engages with clients ensuring client satisfaction is met and that service level agreements are kept. Luke is passionate about delivering excellent customer support and is involved in continuously improving Emeralds business processes ultimately improving service delivery for our clients.

Sarah Irwin, Operations Co-Ordinator

Sarah supports the area managers, supervisors and operatives on a daily basis to ensure all schedules are in place to carry out assignments.

Sarah also engages with clients ensuring client satisfaction is met and that service level agreements are kept.

Sarah is also responsible for the payroll and administrative duties for Emerald Facility Services.

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