The Emerald Facility Services commitment to Continuous Improvement is demonstrated by our policy to undertake thorough contract reviews on all major accounts. The reviews carried out by our independent project manager and are aimed at improving the level of service offered to existing customers throughout the contract life.
We continuously strive to improve our service offering by being proactive in our approach to our clients and carrying out continuous dialogue and communications with our clients. Below are the methods we use to achieve this goal.
Help us to help you!
It is our responsibility to provide the best service we can to our customers; we welcome your help in doing this by making any comments, suggestions, or complaints about the service you receive. You can do this by completing a customer survey or by contacting our Customer Services team at the address below:
Continuity of Service
Emerald Facility Services can guarantee that in the event of a technical resource failure or a natural/man-made disaster such as rail/bus strike or other we can deliver a temporary cleaning service within 24 hours to all sites.
Emerald Facility Services have a number of experienced fully trained teams who are equipped with transport and can be directed to cover for unexpected absences.
Emerald Facility Services have 28 mobile teams throughout Ireland and one of these teams would be deployed to the relevant area in the event of an emergency.